Sr. Manager, IT Infrastructure

Information Systems of Maryland (ISM), LLC is seeking a Sr. Manager, IT Infrastructure with an entrepreneurial spirit to join our growing team. ISM is an IT consulting firm that specializes in providing small, medium, large and public sector organizations with IT project solutions, security solutions and talent acquisition services.  To meet the increasing needs of our organization we are seeking a Sr. Manager, IT Infrastructure that wants to take part in our success and become a key member of the company. If you would like to learn more about ISM and this exciting opportunity, please visit us on the web at www.is-md.com

 JOB SUMMARY:

The Sr. Manager, IT Infrastructure is an experienced IT consultant with a strong mix of IT knowledge, technical skills, and business acumen. The opportunity is to work remotely providing IT Infrastructure services for our customer(s) and managing the resources within our infrastructure functional area. This position has a high level of visibility within our firm and within the customers organization.

ORGANIZATIONAL STATUS:

This position reports to the President and will interface with executive staff, all internal and remote employees, including current customer(s).

SKILLS, ROLES & RESPONSIBILITIES:

• Promote and represent the corporate culture and core values in all aspects of your job duties.
• Service with confidence, compassion, respect, gratitude and a smile.
• Successful onboarding of new clients into ISM’s infrastructure offerings.
• Leverage team resources to help identify risks that are causing noise
  • System Engineers
  • Network Engineers
  • Systems Architects
• Specific in-depth understanding of the following solutions
  • Application and Cloud Services
  • Networking
  • Servers
  • Client Devices
  • Service Providers
  • VoIP Phone Systems
  • Network Administration and Security
  • Backup
  • Disaster Recovery
  • High Availability
  • Compliance
  • Supportability

• Provides vision for the structure and discipline of IT infrastructure required for customers
• Creates policies and procedures for system administration, software and hardware access, and identity management
• Ensures compliance with industry cyber security and architectural standards
• Responsible for the strategy and documentation of network configurations
• Supports the development and execution of an enterprise-wide disaster recovery and business continuity plan.
• Facilitates communication across the appropriate functional areas within our firm.
• Contributes to annual planning, and management
• Partners with assigned vendors to build effective relationships and collaborative team environments; manage vendor contract SLA’s to achieve established goals, and provides recommendations for enhancing vendor relationships
• Plan, implement, and configure WindowsLinux based operating systems
• Knowledge and understanding of a range of computer and networking software, hardware systems and related technologies
• Work effectively with cross-functional teams to define technical requirements and identify and resolve technical design issues
• Team Building: Consistently encourages, develops, sustains, and rewards cooperative working relationships; understands team dynamics and how to facilitate good teamwork

Technical Skills & Experience: 

• Seasoned IT professional with skills in all areas of IT Infrastructure including capacity and high availability planning, implementation, and management.
• At least 5 years of experience managing complex IT projects within many industries with similar 24/7/365 mission critical high availability requirements.
• Expert knowledge of industry best practices for asset management
• Extensive networking experience as it relates to strategy, planning, purchasing, maintenance, and monitoring
• Experience managing projects with core teams of at least 5 professionals
• Expert in hosting solutions both internal and external including familiarity with Cloud hosting types (on-prem and off-prem configurations).
• Capable of developing enterprise infrastructure requirements based on business strategy
• Knowledgeable in cyber security threats and prevention strategies.
• Experience in application systems performance monitoring
• Experience is building hybrid cloud ecosystems seamlessly integrating on-premise data center infrastructure with infrastructure-as-a-service (IaaS) cloud providers.
• Experience with building infrastructure and networks to support high performance computing and big data collection and analysis.
• Strategic and tactical plans for data survivability and recovery planning
• Experience with application performance and latency problems from front, middle and Back End
• Working experience with Windows Server 2003/2008/2012, Active Directory, IIS, DNS, DHCP and HyperV
• Strong background with WindowsLinux security and Operating System hardening in keeping with both corporate and industry standards and best practices
• Experience maintaining and supporting Citrix platforms.
• Vendor management experience monitoring timelines and deliverables

People Management

• Effectively develops, utilizes, evaluates, and rewards employees
• Lead, coach, mentor and train staff
• Plan, distribute, coordinate and monitor work assignments
• Provide timely guidance, feedback, and sets clear expectations
• Deal appropriately with employee issues and problem

CULTURAL REQUIREMENTS:

• Integrity: The candidate must be honest and ethical at all times.
• Work Ethic: The candidate must be dependable, hardworking, and willing to go the extra mile.
• Team Player: The candidate must be collaborative and work well with others.
• Positive Attitude and Enthusiasm: The candidate must focus on the positive and not the negative. The candidate must also exude a “can do” attitude.
• Adaptability and Flexibility:The candidate will be someone who is not resistant to change and able to adapt to a new direction, often at a moment's notice.
• Effective Communication and Confidence: The candidate will be someone who is a good listener and who must clearly articulate their ideas verbally or via written form.
• Openness and Receptivity to Feedback:The candidate must be able to accept feedback, learn from it, and grow from the feedback, positive or negative.
• Creative Thinking:  The candidate should be an individual who is intentional about innovating and “thinking outside the box”.
• Critical Thinking and Problem Solving: The candidate must be able to see the link between different aspects of the organization and creatively find solutions to problems.
• Entrepreneurial Thinking: The candidate must have clarity on why we are in business, how we overcome challenges and capitalize on our experience and knowledge.

 QUALIFICATIONS & REQUIREMENTS:

• Proven experience as Senior IT manger or similar managerial role
• Excellent knowledge of IT systems and infrastructure
• Background in designing/developing IT systems and planning IT implementation
• Solid understanding of data analysis and business operations
• Superior analytical and problem-solving capabilities
• A strong strategic and business mindset
• Excellent organizational and leadership skills
• Outstanding communication and interpersonal abilities
• BSc/BA in computer science, engineering or relevant field; MSc/MA will be preferred
• Excellent verbal and written communication
• Exceptional attention to detail and highly organized
• Comfortable multi-tasking
• Vibrant and willing to contribute to a fun atmosphere

About ISM:

Information Systems of Maryland is a leading-edge information technology services firm that provides information technology services and solutions to the public sector and commercial markets. With over 15 years of information technology experience, we deliver solid solutions for today’s technology needs. To learn more about ISM, visit us on the web at https://www.is-md.com