Telecommunications Specialist

Information Systems of Maryland (ISM), LLC is seeking a Telecommunications Specialist with an entrepreneurial spirit to join our growing team.  ISM is an IT consulting firm that specializes in providing small to medium sized organizations with IT project solutions, security solutions and talent acquisition services on a Direct Hire and Temp-to-perm basis.  To meet the increasing needs of our organization we are seeking Telecommunications Specialist that want to take part in our success and become key members of the company.

You may visit us on the web at www.is-md.com to learn more about our firm.

JOB SUMMARY:

The telecommunications specialist position installs, operates, programs and maintains

hardware and software for our customers on a hosted VoIP solution, Fuze. Some customer environments may require dedicated circuits (T1, PRI/BRI, ISDN, etc.) and this position will be also responsible for assessing telecommunication needs, assisting with circuit installation, and acting as the liaison between the customer and the carrier(s).

ORGANIZATIONAL STATUS:

This position reports to the Senior Manager, Infrastructure and will interface at all levels of the firm including our customer(s).

SKILLS, ROLES & RESPONSIBILITIES:

1. Programs, analyzes and resolves problems related to telecommunications systems'

software and hardware.

1. Meets with customers and users to assess current systems, determine

telecommunication needs, explain the costs and benefits of available options, prepare

preliminary design proposals systems to meet customer needs, and coordinate

installation with vendors.

1. Provides ongoing technical and operational assistance for all telecommunications

systems serviced by ISM, schedules and oversees contracted maintenance and

repair services, and provides consultation and assistance as assigned.

1. Coordinates moves, adds and changes of telecommunication equipment by: obtaining

written estimates and authorizations, implementing software changes, contacting

vendors to schedule service or purchase equipment, invoicing users for services, and

maintaining an inventory of devices at customer sites.

1. Installs and tests telecommunication components, including analog circuits, T1 lines,

transmission lines, and circuit packs; operates and maintains data test equipment,

analyzes telecommunications system data, and makes corrections to the system as

needed.

1. Trains end users in the use of various kinds of telecommunication equipment in

classroom and on-site settings.

1. Responds to technical emergencies when needed.

Work Environment

This position is performed mainly remotely, but may require visits to customer sites with exposure to a minimal level of noise. May view a computer screen up to 4 hours a day.

Physical Demands

The physical demands described here are representative of those that must be met by an

employee to successfully perform the essential functions of this job.

The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or

crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift

and/or move up to 25 pounds. Specific vision abilities required by this job include close

vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

CULTURAL REQUIREMENTS:

• Integrity: The candidate must be honest and ethical at all times.
• Work Ethic: The candidate must be dependable, hardworking, and willing to go the extra mile.
• Team Player: The candidate must be collaborative and work well with others.
• Positive Attitude and Enthusiasm: The candidate must focus on the positive and not the negative. The candidate must also exude a “can do” attitude.
• Adaptability and Flexibility:The candidate will be someone who is not resistant to change and able to adapt to a new direction, often at a moment's notice.
• Effective Communication and Confidence: The candidate will be someone who is a good listener and who must clearly articulate their ideas verbally or via written form.
• Openness and Receptivity to Feedback:The candidate must be able to accept feedback, learn from it, and grow from the feedback, positive or negative.
• Creative Thinking:  The candidate should be an individual who is intentional about innovating and “thinking outside the box”.
• Critical Thinking and Problem Solving: The candidate must be able to see the link between different aspects of the organization and creatively find solutions to problems.
• Collaboration & Conflict Management:The candidate must be able to work with people and organizations that may not be easy to work with take ownership of the relationship.
• Negotiation Skills: The candidate must be able to persuade and influence others.
• Entrepreneurial Thinking: The candidate must have clarity on why we are in business, how we overcome challenges and capitalize on our experience and knowledge.

 QUALIFICATIONS & REQUIREMENTS:

Education:

Bachelor’s Degree; Candidate can supplement degree requirement with 4 years of functional and verifiable work experience.

About ISM:

Information Systems of Maryland is a leading-edge information technology services firm that provides information technology services and solutions to the public sector and commercial markets. With over 15 years of information technology experience, we deliver solid solutions for today’s technology needs. To learn more about ISM, visit us on the web at https://www.is-md.com