Vice President

Information Systems of Maryland (ISM), LLC is seeking a Vice President with an entrepreneurial spirit to join our growing team.  ISM is an IT consulting firm that specializes in providing small to medium sized organizations with IT project solutions, security solutions and talent acquisition services on a Direct Hire and Temp-to-perm basis.  To meet the increasing needs of our organization we are seeking applicants for this position; individuals that want to take part in our success and become key members of the company.

Reporting to the President, some of the Vice President’s responsibilities include the following:

• Managing the talent, sales & business development team
• Assisting the President and Vice President with operations and internal affairs, while contributing towards the growth and development of staff, as well as the overall firm.
  • This involves working with the sales & business development team to expanding and securing new business, managing project portfolio that meets or exceeds projections, and participating in the internal management of the company.
• Leading staff development through identifying skills needs, delegating tasks appropriately and motivating project staff to provide outstanding client service.
• Specializing in a specific business silo (i.e. training, policy, positioning), but should be proficient in all aspects of the business and be able to lead assigned accounts as needed regardless of client’s needs.

The Vice President is a member of ISM’s senior staff and as such is also expected to participate in senior staff meetings, actively identify and pursue new business opportunities, contribute ideas into the overall management and well-being of the firm, serve as a mentor to junior staff and consistently identify and implement new ways to improve the quality of ISM’s work and job satisfaction for staff.

As with all members of the ISM team, The Vice President is expected to follow the policies described in the ISM handbook, attend all internal meetings, and at all times, conduct themselves in a professional manner while working to instill a positive work environment at the firm.

If you would like to learn more about ISM and this exciting opportunity please email a copy of your resume and cover letter to hr@is-md.com or visit us on the web at www.is-md.com

ORGANIZATIONAL STATUS:

This position reports to the President and will interface with executive staff and all internal and remote employees.

RESPONSIBILITIES:

Internal Relationships:

• Develop junior staff to the next level by ensuring assigned staff fully understand projects, providing effective feedback to staff (positive and critical), identifying and promoting growth opportunities for all junior staff
• Implement firm policies around account management that result in top-notch client service as well as a positive work environment that fosters a pattern of long-term staff retention
• Promote a positive environment for staff and identify and work with firm management to address any issues that are creating barriers to an optimal work environment for all staff
• Provide feedback, advice and back up as needed to other members of senior staff team to ensure all senior staff has support needed to effectively run accounts and promote positive work environment
• Attend and actively participate in senior staff meetings, offering ideas, insights and recommendations on firm policies, staffing, client service, new business and other topics that ultimately impact the overall quality of the firm
• Effectively manage all aspects of the sales & business development team
• Manage workflow for yourself and all staff assigned to your team project team
• Consistently demonstrate ability to successfully move into problem-solving mode whenever challenges or concerns arise
• Work well with and demonstrate respect for colleagues at all levels and consistently contribute to a positive work environment for the entire staff
• Take responsibility for one internal area of management (i.e., new hire orientation, tech support, new business, office moral, etc.)
• Assist in hiring new staff that ultimately prove to be excellent, long-term hires
• Take the lead on implementing at least one internal program/procedure per quarter that improves office moral and/or contributes to staff retention

External Relationships

• Identify new business opportunities, participate in new business pitches and assist in drafting new business proposals
• Expand and/or renew existing accounts
• Maintain an extensive network of nonprofit and foundation connections that can be tapped for new business outreach, issue expertise, etc.
• Develop and conduct trainings, including regular ISM trainings
• Successfully run multiple accounts simultaneously, including managing work plans, client expectations, and internal staffing to ensure project is consistent with time and scope in the contract
• Show impeccable client service as demonstrated by at least one positive, unsolicited remark from a client per month as well as positive reviews from clients when firm management makes periodic check-in calls
• Develop relationships with vendors or contractors that represent a variety of fields (media, policy, design, Web, etc.) and can be used on projects as needed
• Develop relationships with other firms that are like-minded and suitable for/open to partnering with ISM on projects when appropriate

Communication & Process

• Assume all responsibilities for effectively leading an account team, including ensuring all administrative pieces are in place (work plan, contract, budget, projections, etc.), clients report high satisfaction, all staff clearly understand accounts and assignments, and the entire team is working in a cooperative fashion to promote great work as well as a positive internal team environment
• Write strategic communication plans and campaign strategies that demonstrate ISM’s creative approach, offer unique strategies tailored to the needs of the client and provide enough detail that they can be implemented by client in the event ISM is not contracted for implementation
• Lead proposal process for new business opportunities by adhering to ISM’s policies for new business approach and development
• Demonstrate outstanding writing skills
• Consistently meet internal and external deadlines

Financial & Administrative

• Submit expense reimbursement forms as appropriate
• Submit accurate time sheets
• Regularly update projections and manage work to meet or exceed projected revenue targets
• Manage project budgets to maintain high client satisfaction while meeting or coming in below budget
• Find ways to save company money by improving/streamlining internal systems or procedures

 CULTURAL REQUIREMENTS:

• Integrity: The candidate must be honest and ethical at all times.
• Work Ethic: The candidate must be dependable, hardworking, and willing to go the extra mile.
• Team Player: The candidate must be collaborative and work well with others.
• Positive Attitude and Enthusiasm: The candidate must focus on the positive and not the negative. The candidate must also exude a “can do” attitude.
• Adaptability and Flexibility:The candidate will be someone who is not resistant to change and able to adapt to a new direction, often at a moment's notice.
• Effective Communication and Confidence: The candidate will be someone who is a good listener and who must clearly articulate their ideas verbally or via written form.
• Openness and Receptivity to Feedback:The candidate must be able to accept feedback, learn from it, and grow from the feedback, positive or negative.
• Creative Thinking:  The candidate should be an individual who is intentional about innovating and “thinking outside the box”.
• Critical Thinking and Problem Solving: The candidate must be able to see the link between different aspects of the organization and creatively find solutions to problems.
• Collaboration & Conflict Management:The candidate must be able to work with people and organizations that may not be easy to work with take ownership of the relationship.
• Negotiation Skills: The candidate must be able to persuade and influence others.
• Entrepreneurial Thinking: The candidate must have clarity on why we are in business, how we overcome challenges and capitalize on our experience and knowledge.

QUALIFICATIONS & REQUIREMENTS:

Education:

Bachelor’s Degree; Candidate can supplement degree requirement with years of functional and verifiable work experience.

Experience:

• Experience in the Information Technology, Talent Acquisition or Security Services industry.
• Strong communication, presentation, listening skills.
• Proven ability to develop long-term relationships.
• Strong analytical and strategic thinking skills.
• Ability to coordinate multiple activities.
• Excellent follow-up skills.
• Exceptional interpersonal, oral and written communication skills.
• Exceptional planning, organization and time management skills; self-starter.
• High level of professionalism and integrity; good judgment.
• Good negotiating skills.
• Superior work ethic and high energy level.
• Ability to work with all levels of the organization.
• Computer skills (including Word, Excel, and customer relationship management).

About ISM:

Information Systems of Maryland is a leading-edge information technology services firm that provides information technology services and solutions to the public sector and commercial markets. With over 15 years of information technology experience, we deliver solid solutions for today’s technology needs. To learn more about ISM, visit us on the web at https://www.is-md.com