Sales Representative – Electronic Security Services

EverSafe, a wholly owned subsidiary of Information Systems of Maryland (ISM) is seeking a a dynamic, results-driven Sales Representative to join our team and help expand our customer base in the electronic security systems market. This role will focus on selling a range of electronic security products and services, including alarm systems, video surveillance, and monitoring services, to residential, commercial, and government customers. The ideal candidate is someone with a strong understanding of security technology, excellent interpersonal skills, and a proven track record in sales.

You will develop strong relationships with customer leaders, navigate procurement environments, and help deliver scalable solutions that enhance safety, operational efficiency, and community outcomes.

ISM is a technology firm that specializes in providing small, medium, and large private and public sector organizations with technology solutions, security solutions and human capital services. We want our associates to take part in our success and become key members of the company. If you would like to learn more about ISM and this exciting opportunity, please visit us on the web at www.is-md.com

ORGANIZATIONAL STATUS:

This position reports to the President and dotted line reporting to the Chairman, but will interface with executive staff, all internal and remote employees, including current and/or prospective customer(s).

RESPONSIBILITIES:

Sales and Lead Generation

• Actively prospect and generate new leads through various methods including cold calling, networking, referrals, and online research.
• Identify potential customers, understand their security needs, and recommend suitable solutions (alarm systems, video surveillance, access control, monitoring services, etc.).
• Conduct in-person and virtual meetings with potential customers to present product offerings and demonstrate how our security systems can meet their specific needs.
• Maintain a robust pipeline of prospective customers and manage the entire sales cycle from initial contact to closing deals.

Product Knowledge & Consultation

• Stay up-to-date on the latest electronic security products and trends, including alarm systems, video surveillance, access control, and integrated security solutions.
• Provide expert consultation to customers, advising them on the best security systems for their needs, budget, and property size.
• Create customized security proposals and solutions tailored to each customer’s requirements.

Relationship Building & Customer Retention

• Build and nurture long-term relationships with customers, providing ongoing support and ensuring customer satisfaction.
• Follow up with existing customers for system upgrades, service renewals, or new product offerings.
• Address customer concerns and resolve any issues related to products, installations, or services, ensuring a high level of customer satisfaction.

Quotation & Contract Management

• Prepare and present detailed quotes for security systems, installation, and monitoring services.
• Negotiate pricing, terms, and conditions with customers while maintaining profitability and aligning with company policies.
• Manage sales contracts, ensuring they are completed accurately and in a timely manner.

Reporting & Sales Targets

• Meet or exceed monthly, quarterly, and annual sales targets set by the Sales Manager.
• Maintain accurate records of sales activities, customer interactions, and closed deals in the CRM system.
• Provide regular reports on sales progress, market trends, and competitive intelligence to management.

Marketing & Product Promotion

• Collaborate with the marketing team to ensure promotional materials are aligned with sales strategies and to support lead generation efforts.
• Represent the company at industry events, trade shows, and local networking events to build brand awareness and drive sales.

Post-Sale Follow-up & Support

• Coordinate with the installation and service teams to ensure smooth and timely deployment of security systems.
• Conduct post-sale check-ins to ensure customer satisfaction and assist with any troubleshooting or training needs.
• Encourage customers to utilize monitoring services and any other complementary offerings, driving customer retention.

CULTURAL REQUIREMENTS:

• Integrity: The candidate must be honest and ethical at all times.
• Work Ethic: The candidate must be dependable, hardworking, and willing to go the extra mile.
• Team Player: The candidate must be collaborative and work well with others.
• Positive Attitude and Enthusiasm: The candidate must focus on the positive and not the negative. The candidate must also exude a “can do” attitude.
• Adaptability and Flexibility:The candidate will be someone who is not resistant to change and able to adapt to a new direction, often at a moment's notice.
• Effective Communication and Confidence: The candidate will be someone who is a good listener and who must clearly articulate their ideas verbally or via written form.
• Openness and Receptivity to Feedback:The candidate must be able to accept feedback, learn from it, and grow from the feedback, positive or negative.
• Creative Thinking:  The candidate should be an individual who is intentional about innovating and “thinking outside the box”.
• Critical Thinking and Problem Solving: The candidate must be able to see the link between different aspects of the organization and creatively find solutions to problems.
• Collaboration & Conflict Management:The candidate must be able to work with people and organizations that may not be easy to work with take ownership of the relationship.
• Negotiation Skills: The candidate must be able to persuade and influence others.
• Entrepreneurial Thinking: The candidate must have clarity on why we are in business, how we overcome challenges and capitalize on our experience and knowledge.

QUALIFICATIONS & REQUIREMENTS:

Education:

High school diploma or equivalent; Bachelor's degree in Business, Sales, Marketing, or related field preferred.

Experience:

2+ years of sales experience, ideally in the electronic security, technology, or home automation industries. Experience selling alarm systems, surveillance equipment, or related products is a plus.

Skills

• Strong understanding of security technologies, including alarm systems, video surveillance, and access control solutions.
• Excellent communication, negotiation, and presentation skills.
• Proven track record of meeting or exceeding sales targets.
• Ability to understand customer needs and present tailored security solutions.
• Proficiency with CRM software and sales tools.

Attributes

• Results-driven with a strong desire to succeed.
• Self-motivated, resourceful, and able to work independently.
• Strong interpersonal skills and the ability to build relationships with a diverse range of customers.
• Adaptable and able to thrive in a fast-paced, evolving environment.

About ISM:

Information Systems of Maryland is a leading-edge information technology services firm that provides information technology services and solutions to the public sector and commercial markets. With over 16 years of information technology experience, we deliver solid solutions for today’s technology needs. To learn more about ISM, visit us on the web at https://www.is-md.com

Equal Employment Opportunity/AA:

We are an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.